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Asked: 2023-08-29T01:36:11+00:00 In:

OpenCart Journal Theme White Screen of Death

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Users may encounter a “White Screen of Death” (WSOD) when trying to access their OpenCart website using the Journal theme. Instead of the expected content, only a blank white page appears, preventing visitors from accessing the site’s information.

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  1. Begginer

    If your OpenCart Journal theme is causing the white screen of death, use the following steps to address the issue:

    1. Error Reporting: Enable error reporting to view the underlying PHP errors causing the white screen. This can be done by editing the config.php and admin/config.php files and setting define('DISPLAY_ERRORS', true);.
    2. Check Server Logs: Review your server’s error logs to identify the exact error messages that are triggering the white screen.
    3. Backup: Before making any changes, create a backup of your website and its database to avoid data loss.
    4. Disable Recently Added Extensions: If the WSOD occurred after installing or updating an extension, disable that extension to see if it resolves the issue.
    5. Check for Compatibility: Verify that the version of the Journal theme you are using is compatible with your OpenCart version. Incompatibility can lead to crashes.
    6. Memory Limit: Ensure that your PHP memory limit is sufficient for your website. A low memory limit can trigger the WSOD.
    7. Check Custom Code: Review any recent custom code changes or modifications you’ve made to the theme. Incorrect code can lead to crashes.
    8. Temporarily Switch Themes: Switch to a default OpenCart theme to determine if the problem is specific to the Journal theme.
    9. File Permissions: Verify that the theme’s files and directories have the correct permissions. Incorrect permissions can cause issues.
    10. Contact Theme Developer: If none of the above steps work, reach out to the Journal theme developer for specialized support to diagnose and resolve the WSOD.

    Comments: We understand the frustration of encountering the white screen of death, but with careful troubleshooting and the right approach, you can get your OpenCart Journal theme website back up and running. Remember to take precautionary measures and seek help if needed. Your online presence will be restored!

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