Home/ Questions/Q 2771
Next
In Process
itlaboni
  • 0
Enlightened
Asked: 2025-01-11T13:58:36+00:00 In:

Cart Not Updating Quantities in OpenCart

  • 0

When a user updates product quantities in the shopping cart and clicks the “Update” button, the cart does not reflect the changes. This issue may occur due to JavaScript conflicts, AJAX errors, outdated files, or incorrect customizations in the theme (e.g., Journal).

journal theme cart problemopencart cart update issueshopping cart ajax error
Share

You must login to add an answer.

Need An Account,

2 Answers

  1. Enlightened
    1. Check JavaScript Console for Errors:
      • Open your browser’s developer tools (F12) and navigate to the Console tab.
      • Refresh the cart page and try updating the quantity again.
      • Look for any JavaScript errors or AJAX-related issues and fix the identified problems.
    2. Enable Debugging in OpenCart:
      • Go to System > Settings > Edit Your Store > Server.
      • Enable “Display Errors” and “Log Errors.”
      • Reproduce the issue and check the error logs under System > Maintenance > Error Logs.
    3. Verify Theme Customizations:
      • If you’re using the Journal theme, check the Journal Control Panel > Cart Settings.
      • Ensure the AJAX cart and related settings are properly configured.
      • Reset any overridden cart templates or disable custom CSS/JS for testing.
    4. Disable Third-Party Extensions:
      • Temporarily disable extensions or modules that affect the cart functionality.
      • Test if the cart updates properly after disabling them.
    5. Test with Default OpenCart Theme:
      • Switch to the default OpenCart theme temporarily.
      • If the cart updates correctly, the problem is likely with the Journal theme or its settings.
    6. Update to the Latest OpenCart and Journal Versions:
      • Ensure your OpenCart and Journal themes are updated to the latest versions to avoid compatibility issues.
    7. Check for Modifications or OCMod Issues:
      • Go to Extensions > Modifications and click “Refresh” to rebuild the modification cache.
      • Disable or remove any modifications related to the cart that may be causing conflicts.
    8. Inspect Core Files for Changes:
      • Verify that the core cart-related files, such as catalog/controller/checkout/cart.php and catalog/view/theme/[your theme]/template/checkout/cart.twig, are intact and not corrupted.
      • Replace them with fresh copies from a clean OpenCart installation if needed.
    9. Clear Cache:
      • Clear both OpenCart and Journal theme caches.
      • Clear your browser cache or test in an incognito window.
    10. Test with a Clean OpenCart Installation:
      • Install a fresh instance of OpenCart in a subdirectory and test the cart functionality.
      • If the issue doesn’t occur in the clean installation, the problem is specific to your current setup.
    11. Check Server Configuration:
      • Ensure your server meets the minimum requirements for OpenCart and supports AJAX requests properly.
      • Contact your hosting provider to verify if any server-side restrictions are causing the issue.
    12. Contact Theme or Developer Support:
      • If the issue persists, reach out to Journal Theme Support or a developer for assistance. Provide details such as OpenCart version, Journal version, and error logs for quicker resolution.

    Comments:
    The shopping cart is one of the most critical components of an e-commerce site. The steps above should help you pinpoint the issue and restore the functionality of the cart. Let me know if you need any help implementing the solutions! 😊

    • 0